March 21, 2012 at 3:00 PM (duration 01:30)
Watch The Four Pillars of Service-Orientation Event Streaming Online
In this webinar, Thomas Erl will discuss the four fundamental "pillars" that need to be in place to address the critical success factors most relevant to service-orientation. These pillars will establish a foundation for the successful introduction of service-orientation principles, practices, and methodologies.This webinar is produced by CAI's IT Metrics and Productivity Institute. For the Institute's full webinar schedule, please visit itmpi.org/webinars. For Institute events, please visit itmpi.org/events.Email policy: Registrants will receive email updates from the IT Metrics and Productivity Institute containing information about future educational opportunities. Email addresses may also be shared with the webinar presenter.